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About Eurofins Biomnis Ireland Limited

Eurofins Biomnis is Irelands leading independent, accredited (ISO 15189) provider of medical laboratory services with 8 laboratories including Blood Sciences, Microbiology, Histopathology and Genetics. Based in Dublin since foundation in 1991, we operate throughout Ireland with an integrated 70-strong pathology transport fleet, serving a broad range of clients from public & private hospitals to occupational health providers, GPs and specialist clinics.

Locations

Dublin

Laboratory

Three Rock Road, Sandyford Industrial Estate, Dublin,D18 A4C0, Ireland

Laboratory

Dublin

Laboratory

Unit 3 Sandyford Business Centre, Sandyford Business Park 18, Dublin,D18 E528, Ireland

Laboratory

Dublin

Office

Unit 3 & 4, 70 Heather Road, Dublin,D18 H7K7, Ireland

Office

Dublin

Laboratory

Unit 6 Sandyford Business Centre, Dublin, Dublin,D18 AW89, Ireland

Laboratory

Accreditations

Issuing Body Irish National Accreditation Board (INAB)

Issuing Body Country n.a.

Issuing Body Website http://www.inab.ie

Test Guide & Sample Preparation

TESTS AVAILABLE IN OUR DUBLIN LABORATORY

Eurofins Biomnis use the HSE Critical values as per The Royal College of Pathologists

TESTS AVAILABLE FROM OUR REFERRAL PARTNERS INTERNATIONALLY

NB: please consult the Dublin directories first. Sample conditions may differ from those used in referral laboratories.

EUROFINS BIOMNIS FRANCE:

For a full list of tests performed by our partners Eurofins Biomnis France, click here

IMPORTANT: Please add 4 working days to the turnaround time listed for each test in the Eurofins Biomnis France test guide to allow for international transport of samples.

Sample Delivery / Pre-Analytics

Hatch Opening Hours

Monday to Friday 06:00am to 22:00pm | Saturday 06:00am-16:00pm | Closed Sundays and Bank Holidays

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Our state of the art Pre-Analytics department is situated at our Blackthorn Road site in Sandyford. Our team of Pre-Analytics specialists handles thousands of samples a day helping to ensure the highest quality of sample handling is maintained.

The vast majority of erroneous results are caused by errors made during sample collection and transport, rather than to analytical errors within the laboratory. For this reason it is essential that correct procedures are followed for patient preparation, sample collection, sample preparation (e.g.: centrifugation) and sample transport. For information regarding our sample packaging instructions please click here. The following procedures should always be followed; additional procedures and processes may be required for specific tests. These will be indicated in the description of the test in the printed Test Guide.

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Please ensure safe disposal of materials used in the sample collection process as per HSE guidelines on waste management given in Waste Management Handbook 2014 (hse.ie)

1. Patient identification

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We require at least two identifiers for every patient, both on the request form and on each sample tube. A minimum of the following are required: surname and given name, plus one of the following: Patient ID, date of birth, laboratory number. If these are not present, the samples cannot be processed.

2. Sample collection: Blood/Serum/Plasma

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  • Check with the patient that s(he) has correctly followed any necessary preparation such as fasting.
  • The patient should be resting, and seated or lying comfortably, ideally for 5 – 10 minutes before sample collection.
  • The tourniquet or blood pressure cuff should be left tightened or inflated for as short a time as possible, ideally less than 30 seconds but certainly not more than 1 minute.
  • If more than 1 type of sample tube is to be used, they should be collected in the following order:
  1. Blood culture bottles.
  2. Tubes without additives (yellow or red top) for serum.
  3. Heparin tubes (green top).
  4. EDTA tubes (purple top).
  5. Coagulation tubes (light blue top). NB: these must be completely filled up the indicator line. Incompletely filled coagulation tubes will be rejected for analysis as they lead to incorrect results.
  6. Oxalate/fluoride (light grey top) for glucose.
  • Tubes with additives must be thoroughly mixed by GENTLY inverting (not shaking) the tubes 5 - 10 times each.
  • Certain tests (such as dynamic function tests, very labile analytes) will have additional special procedures. Please see the Test Guide before collecting and processing samples for a given test or tests.

Centrifugation and sample separation from cells: general information.

  • Serum (yellow or red top tubes) should be allowed to clot completely at room temperature before centrifugation: 30 – 60 minutes.
  1. Centrifuge for 10 minutes at 1300 g in a swing-out rotor.
  2. For tests stable at room temperature: serum in plain tubes (i.e.: still in contact with cells after centrifugation) must be transferred to a plain secondary tube without additives. Gel-separator tubes may be sent as is to the laboratory. NOTE: samples for therapeutic drug monitoring should ideally be taken into a plain tube without separator gel. Some drugs may adsorb to the gel in tubes from some manufacturers, giving inaccurate results.
  3. For tests requiring refrigeration or freezing: transfer the serum to a plain secondary tube without additives or gel, then refrigerate or freeze as appropriate for the required test, for transport to the laboratory.
  • Plasma: tubes with anticoagulants should be thoroughly mixed by gentle inversion 5 – 10 times immediately after sampling.
  1. They must then be centrifuged for at least 15 minutes at 2 000 to 3000 g in a swing-out rotor to obtain a cell-free plasma.
  2. After centrifugation, plasma must be removed from the cell pellet and transferred to a plain secondary tube which can then be refrigerated or frozen as required for transport to the laboratory.

Quantiferon TB Gold Plus Samples:

  • Label tubes appropriately and ensure strictly 1 ml of blood is taken into each tube.
  • Immediately after filling tubes, gently invert them 10 times to ensure the entire inner surface of the tube is coated with blood, to solubilise antigens on tube walls.
  • Samples should be transferred to a 37°C incubator as soon as possible, and within 16 hours of collection.
  • Prior to incubation, maintain the tubes at room temperature (22°C ± 5°C).
  • Do not refrigerate or freeze the blood samples prior to incubation.
  • Incubate the samples upright at 37°C for 16-24 hours.
  • Following incubation, within 3 days, samples should be centrifuged for 15 minutes at 2000 to 3000 RCF (g).
  • The gel plug will separate the cells from the plasma. If this does not occur, the tubes should be centrifuged again at a higher speed.
  • Samples may remain at between 4-27°C prior to centrifugation within 3 days and 2-8°C post centrifugation.
  • All quantiferon samples received in the laboratory should be accompanied by a request form and a Quantiferon TB Information Form (available here)

3. Sample Collection: Urine

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Random, untimed urine collections are usually taken for microbiological testing (culture and sensitivity). For most biochemical tests, timed samples (usually 24-hour) are required.

Random samples for microbiology should be collected into a sterile container. The hands must be thoroughly washed and dried before the sample is collected. The sample should be a mid-stream sample, and care should be taken that no part of the body touches the rim or interior of the container before, during or after collection. The lid should be securely fastened to the container immediately after collection.

TIMED SAMPLES: it is essential for interpretation of the results that the urine collection is accurately timed.  A timed collection is collected as follows:

  1. The patient empties his or her bladder and discards this urine.
  2. The time must be noted; this is the time of starting the collection.
  3. ALL urine passed from now until the end of the collection period must be collected into the container.
  4. In order to avoid injury from acid or other preservatives within the container, each sample of urine should be passed into another clean container, and then added to the collection container.
  5. During the collection period, the collection container should be kept in a cool, dry place. A refrigerator at 4 to 8 °C is ideal.
  6. Exactly X hours after the start time (noted as in 2. above; where X is the number of hours of the collection, usually 24) the patient empties his or her bladder and places this sample into the collection container.
  7. The timed collection is now complete.

The sample requirements, including requirements for the patient to avoid certain foods and medications, vary from test to test. Please contact the laboratory for information and the appropriate container.

It is also essential that the correct preservative is placed into the collection container BEFORE the timed collection is started. Again, the preservatives vary from test to test. Please contact the laboratory for information and the appropriate container.

As some of these preservatives can be harmful (especially acids), the patient should, as mentioned above, first pass each voiding of his or her bladder into a separate, clean container, and then immediately transfer this sample into the timed collection container with preservative.

4. DOAHF Drug Analysis on Hair Follicle - Labor Dessau - Germany

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Click here for sample requirements and collection instructions for DOAHF Drug Analysis on Hair Follicle, referred to Labor Dessau Laboratory in Germany.

5. Certain tests may have additional preparation requirements

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Please see the Test Guide at the top of this tab before collecting and processing samples for a given test or tests.

Centralised Information Hub for Eurofins Clients

Open an Account

To open an account, please complete Part 1 & 2 Account opening forms below. Type into the form - please do not handwrite as it may be too difficult to read, which can cause errors in 'Name', 'Number', etc. It takes 1 to 3 days from the time of form submission to have an active account. Incomplete forms delay account set-up.

Private Tests for your Patients

Routine screening is covered by the HSE in Ireland and you may have a public account with us.

You can open a private account. We will assign you a clinic or GP code for invoicing tests that patients book privately, i.e. tests that are not covered by the HSE public expenditure budget.

Tests for Private Patients

The Irish population is increasingly prioritising and taking responsibility for their own health, driven by greater awareness of healthy lifestyles, a more comfortable income and the desire for good quality of life in the latter years. Diagnostic tests and screenings provide consumers with the data to set goals and search for solutions.

The interpretation of clinical diagnostic tests is best kept within the Healthcare System with GP’s and Specialist Clinics, who engage most frequently with patients throughout their lifespan and co-ordinate their care

Eurofins Biomnis are a trusted partner of the Irish GP community.

The following is a list of popular tests that patients request and pay for, from their GP:

Frequently Asked Questions (FAQ)

Logistics Services

Eurofins Lablink Pathology Transport Services

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Eurofins Lablink is Ireland’s leading pathology transport service for diagnostic medical samples. We are the partner of choice for Private and Public Hospitals, Specialist Clinics and GPs all over Ireland. Operating for nearly 25 years, we are by far, Ireland’s most trusted and experienced Partner in Pathology Logistics. We currently manage 22,000 local & national deliveries and 3000 international deliveries per month.

IT Connectivity

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Eurofins Biomnis has invested significant resources in the development and enhancement of our ICT capabilities in order to enable the rapid provision of test results in secure, reliable and environmentally friendly electronic formats.  In collaboration with established I.T. partners, we continue to offer a variety of solutions to provide a “best-fit” for our customers' needs. As soon as a test result is authorised by our laboratory staff, it is available for transmission in electronic format to our customers. 

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The solutions we offer include:

LabConnect - Direct Integration using secure VPN tunnels and integration engine applications

Eurofins Biomnis’ LabConnect uses secure VPNs to link clinical systems. It integrates with legacy software to automate results, cut errors, and speed up turnarounds without extra staff training.

The CDx Connect portal gives Eurofins Biomnis clients secure access to their patient's results.

Explore these services in more detail

You can view all related information in the 'Resources' tab at the top of the page.

About Eurofins Biomnis in Ireland

Eurofins Biomnis – What we do?

We are a leading independent provider of medical laboratory services throughout Ireland. Established in 1991 as Claymon Laboratories, in 2015 we became part of the Global Eurofins Clinical Diagnostics network of laboratories, benefiting from access to thousands of tests in all medical specialties, including genetics.

The Largest Selection of Diagnostic Tests in Ireland

We are known within the Irish Medical Community to provide the largest selection of Diagnostic Tests. Over the last 30 years, we have proven to be an invaluable partner to the HSE, providing a service to almost every hospital laboratory across Ireland. Our scientific expertise underpins the delivery of routine and esoteric laboratory testing services to a very broad range of health care professionals.

The Clients we Serve

We are a trusted partner for a varied range of clients including Public & Private Hospitals, GP Clinics, Occupational Health including Drugs of Abuse, Specialist clinics such as Cancer, Renal, Fertility, Nutrition and Sport.

The Business Management Team

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John O’Sullivan

Sub-Regional Business Line Leader (Ireland & UK)

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John joined Claymon Laboratories in 1997 and has overseen significant growth in the business, guiding it through many transitions: joining the internationally renowned Biomnis group in 2008; the acquisitions of Lablink in 2012 and MC Pathology in 2017 and most recently, the acquisition of Biomnis Ireland by Eurofins Scientific to become part of one of the largest network of laboratories in the world.

In his earlier career, as a Medical Scientist, John gained extensive experience in hospital medical laboratories in the UK and Ireland before subsequently moving into the commercial sector with sales, marketing and business development roles. Since 2010, John has been Managing Director of Eurofins Biomnis Irish operations and more recently has assumed responsibility for clinical diagnostics in the UK.

John holds a M.Sc. in Biomedical Science and is a Fellow of the Institute of Biomedical Sciences (FIBMS). He also holds a Barrister at Law degree and a Masters in Business from UCC/IMI.

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Dr Michael Louw

MBChB, FCPath(SA), FFPath (RCPI) - Medical Director

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Dr Louw is Medical Director and Consultant Chemical Pathologist for Eurofins Biomnis Ireland since September 2000.

He has been in private pathology practice in South Africa and Ireland since 1995 and has amassed an extensive knowledge bank on diagnostic tests, to share with Irish consultants, GP’s and healthcare professionals.

Over the years, Dr Louw has built relationships with peers and guided Eurofins Biomnis laboratory services on all clinical matters. He has a strong interest in quality assurance.

Dr Louw holds an MBChB and Fellowships of the College of Pathology in South Africa and the Faculty of Pathology of the RCPI in Ireland.

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Bríd Muimneach

Quality Director

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Bríd joined Claymon Laboratories in 1998 in the laboratory before moving to the Quality Department in 2000 and has remained with the company through a period of growth and innovation to become Quality Director.

In 1997, we were the first clinical laboratory to be accredited by the National Accreditation Board (now INAB) and under the guidance of Brid and her team, have continued to retain our accreditation each year and strive to further expand the scope of accredited tests and to achieve accreditation for Eurofins Pathology and more recently Eurofins Clinical Genetics.

In 2012 we achieved certification to the ISO9001 standard for our pathology transport company Eurofins Lablink.

Bríd oversees our laboratories' quality standards, document management and overall quality management system.

Bríd holds qualifications in Science, Quality Management, Health & Safety and Lean Systems.

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Marie-Louise Flannery

Commercial Director

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Marie-Louise leads the Commercial and Client Services teams with a focus on delivering innovative diagnostic solutions to healthcare professionals across Ireland. Since joining the company in October 2021, she has been instrumental in advancing digital transformation initiatives, including the implementation of electronic ordering systems, development of online client resources and enhancement of client communications.

With over 17 years of experience supporting Irish hospitals, pharmaceutical companies, and life sciences organizations, Marie-Louise brings deep expertise in transitioning to advanced technologies that enable earlier detection of pathologies and improve patient outcomes. Her background spans Business Development, Sales, Clinical Diagnostics, Molecular Biology, and Biotechnology.

Marie-Louise holds a B.A. in Natural Sciences and a Ph.D. from Trinity College Dublin, as well as an M.Sc. in Genetics and Biotechnology from the University of Nottingham.

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Helena Mazurkiewicz

HR Manager

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Helena joined the Biomnis Group in 2007 as a member of the Human Resource team and has remained with the company through a period of growth and innovation to become Head of the HR department supporting multiple Eurofins companies in Ireland.

Helena has proven success in navigating complex projects of change, from acquisitions to transfers and restructuring, as well as cross disciplinary function projects involving many departments such as HR, Finance, Data Protection and Operations. She has gained academic qualifications across many disciplines to fulfil this all-encompassing role.

Helena holds a Masters in Business from the University of Economics in Poznan, PGDip. in HR from the National College of Ireland, a HDip. in E-Learning and a Dip. in Employment Law, Management Accounting and Data Protection.

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Paul Comerford

Operations Director

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Paul joined Eurofins Biomnis in 2024 taking on the role of Operations Director, with extensive experience in various Operational Leadership roles across multiple industries including Pharma, Food, Biotechnology and Diagnostics.

Paul has experience in leading companies going through Organisational and Structural change.

He is a Qualified Master Black Belt and other academic credentials include B.Ag.Sc in Agricultural Science, a higher diploma in Pharmaceutical Technology and a M.Sc. in Science, Strategic Quality Management (Lean-Six Sigma & Quality Science).

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Daire Kenny

Head of Finance

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Daire joined Eurofins Biomnis in March 2025 to lead the Finance team.

He brings valuable financial management experience from the Pharmaceutical & Retail sectors where he drove digital transformation and led systems integration projects to support expansion and growth.

Daire is a strong advocate for robust financial management controls, having implemented governance frameworks that support risk management, cost control, and performance tracking in existing and newly acquired companies.

Daire is an FCA qualified chartered accountant and hold a Degree in Economics and Finance.

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Tina Coleman

Laboratory Services Director

Eurofins Biomnis

View our Consultant Advisory Panel

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Dr Mike Louw

MBChB, FCPath(SA), FFPath(RCPI) Consultant Chemical Pathologist

Dr Rama Srinivasan

Consultant Chemical Pathologist

Dr Patrick Hayden

MB, B.Ch, B.A.O, M.D., FRCPath, FCPath (RCPI) Consultant Haematologist

Dr Aine Burke

MB, B.Ch, B.A.O (Honours), M.R.C.P.I, F.R.C.Path Consultant Haematologist

Dr Jeremy Sargent

MB, B.Ch, B.A.O, B.A, M.R.C.P.I, M.S.C (Molecular Medicine), F.R.C.Path F.H.E.A Consultant Haematologist

Dr Con Feighery

MB B.Ch. BAO, MRCPI, FFCPATH (RCPI), MD, FRCPI Consultant Immunologist

Prof John O'Leary

M.D, M.B, B.Ch, B.A.O, B.Sc, M.Sc (NUI), D.Phil (Oxon), M.A, FRCPath, FFPath (RCPI), FTCD, FRCPI Professor & Technical Consultant

Dr. Brian Carey

MB BCH BAO B Med Sci FRCPATH FFPATH (RCPI) Microbiology Consultant

Prof Margaret Hannan

Infectious Serology/Molecular Biology Consultant

Eurofins Pathology

View our Consultant Advisory Panel

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Dr Susan Kennedy

MB, BCh, MSC., MD, FACP, FFPath (RCPI) Administrative Consultant Pathologist

Dr Máire Lavelle

LRCP & SI MB BCh NUI FRCPath FFPath (RCPI) FRCPI IFCAP Histology Consultant

Dr George Harbourne

LRCP & SI MB BCh NUI FRCPath FFPath (RCPI) FRCPI IFCAP Histology Consultant

Dr Paul Downey

LRCP & SI MB BCh NUI FRCPath FFPath (RCPI) FRCPI IFCAP Histology Consultant

Meet Ireland’s Scientific Team

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Katrina Hutchinson

Principal Biochemist Eurofins Biomnis Ireland Limited

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Shehzada Abdullah

Head Scientist of Haematology

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Loretto Pilkington

Head of Molecular Lab Eurofins Biomnis Ireland

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Des McNulty

Head of Microbiology

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Sabrina Carter

Business Unit Manager Eurofins MC Pathology Limited

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Kevin Marron

Chief Clinical Scientist

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Robert Gilmore

Deputy Laboratory Services Manager

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Stephanie Moody

Pre-Analytics Manager

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Eurofins Biomnis – Expert Knowledge Source

The laboratory team at Eurofins is made up of highly skilled scientific staff, led by experienced chief and senior scientists. Eurofins Biomnis has built relationships with specialist consultants and currently employs a multi-disciplinary advisory panel who oversee the reporting of results and communicate with our Medical Director, Dr Michael Louw.

Benefiting from international expertise at our sister laboratories, we have nurtured excellent working relationships with specialist scientists in Italy, France, Belgium, Sweden and the UK. Our colleagues frequently visit Ireland, provide online training and speak at various events on their specialist topics.

The Eurofins Biomnis Culture that wins Loyalty

The Eurofins Biomnis culture has evolved on foundations of strongly held values: Quality, Integrity, Customer Focus, Competence and Team Spirit.

We operate a non-hierarchical structure, encouraging openness and trust, which is essential in the highly sensitive diagnostics industry where patient care is paramount. Employing people from 30 different countries, we foster a culture of inclusiveness, diversity and equality.

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OUR VALUES

 What we stand for/what is important for us

Customer focus

  • Delivering customer satisfaction by listening to and exceeding customer expectations;
  • Adding value for our customers through our services;
  • Seeking innovative solutions to help our customers achieve their goals.

Competence and Team Spirit

  • Employing a diverse team of talented and competent staff;
  • Investing in training and creating rewarding and equitable career opportunities;
  • Recognising and encouraging outstanding performance.

Quality

  • Delivering quality in all our work; providing accurate results on time;
  • Using the best appropriate technology and methods;
  • Seeking to improve or change our processes for the better.

Integrity

  • Behaving ethically and socially responsibly in all our business and financial activities;
  • Demonstrating respect and inclusivity towards our customers and our staff;
  • Operating sustainable environmental policies.

Published Medical Research

Laboratory staff engage in medical research to create and implement new diagnostic clinical laboratory tests to identify or monitor disease, disease processes, or treatment of disease.

Supporting education within our scientific sector is important to us and demonstrated by our financial support to stage educational conferences for Clinical Scientists, Medical Scientists and other specialist professionals. Scientists are afforded the time and support to complete PhDs, Masters and Management training whilst in our employment.

Over the years we have retained key members of our Scientific, Consultant, Quality and Management team for an average of 10 years and others up to 26 years. Our longevity wins trust with clients.

Accreditation

In 1997, we were the first clinical laboratory to be accredited by ILAB (now INAB) and we have continued to retain our accreditation every year and strive to further expand the scope of accredited tests. Eurofins Biomnis is accredited to the ISO 15189:2022 Medical Testing Standard.

Ambition

By continuing to nurture our relationships with Laboratory Managers, Medical Scientists and Healthcare Providers, Eurofins Biomnis ensure that every patient, wherever they live, has access to the most specialised and innovative techniques for diagnosing conditions and securing the best pathway to better health.

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1991 – Claymon Laboratories was established in Ireland

 

1999 - Proud Members of the Biomnis Group

In 1999, Claymon laboratory became a proud member of the internationally renowned Biomnis Group. The Biomnis Group was formed by the merger of the Marcel Mérieux Foundation and the Pasteur Institute in Lyon, France, with an impressive longevity of 100 years.

  

2002 - Biomnis Logistics Division

In 2002, Claymon Biomnis added a nationwide diagnostic and infectious specimen transport service, fully compliant with ADR & IATA guidelines and with the Carriage of Dangerous Goods by Road legislation. This Logistics Division became known as Eurofins Lablink.

 

2011 - Acquisition of Lablink Limited

In 2011, Eurofins Biomnis acquired Lablink, a recognised clinical laboratory service provider since 2001. This acquisition was a natural fit and allowed Eurofins Biomnis to capitalise on the synergies between both companies and greatly enhance our service offering to health care professionals in both the public and private sectors.

 

2015 - Biomnis Joins Eurofins Scientific

A landmark moment, when Biomnis joined the Eurofins network of companies. With over 65,000 employees across 950 labs in 60 countries, (as of May 2025) Eurofins Scientific is a leading international network of companies providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, consumer products industries and one of the key emerging global players in specialty clinical diagnostic testing. Together, we share a vision of excellence and ongoing commitment to innovation for the benefit of all those we serve.

 

2017 - Eurofins Biomnis acquired Medical Consultants Pathology Group (Eurofins Pathology)

In January 2017, Eurofins Biomnis acquired the Medical Consultants Pathology Group, an independent private histology laboratory, established in January 2013, and now known as Eurofins Pathology. In July 2017, MC Pathology relocated to a new purpose-built laboratory at Eurofins Biomnis.

 

2021 - Eurofins Scientific acquires Sandyford Clinical Diagnostics Ltd.

In February of 2021, Eurofins Scientific completed the acquisition of Sandyford Clinical Diagnostics Limited. In November 2021, the newly acquired laboratory changed its name to Eurofins Biomnis.

 

2024 – Eurofins Clinical Genetics opens in 2024

The first private, commercial, genetics lab in Ireland, initially offering Non-Invasive Prenatal Testing and working closely with Eurofins Genoma, Eurofins Clinical Diagnostics UK and Eurofins Biomnis France.

Contact Details

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Eurofins Biomnis, Three Rock Road Site
Three Rock Road,
Sandyford Industrial Estate,
Dublin 18,
D18 A4C0,
Ireland

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Eurofins Biomnis, Blackthorn Road Site
Unit 3, Sandyford Business Centre,
Sandyford Business Park,
Blackthorn Road,
Dublin 18,
D18 E528,
Ireland

For queries regarding setting up an account, test results, feedback or test information, please fill in the form and submit your request. We will contact you by email or phone in response to provide more information regarding this specific enquiry.

For further information, we have a number of contact points to assist you with your query or complete and submit the contact form below.

Public Opening Hours: Monday to Friday: 8.30am - 5.30pm

Client Services

Tel: 1800 252 966 Fax: +353 1 295 8550

Email: clientservices@ctie.eurofinseu.com

Sales

Tel: +353 1 293 3690 (option 5)

Email: sales@ctie.eurofinseu.com

Eurofins Lablink

Tel: 1800 252 967

Email: lablinklogistics@ctie.eurofinseu.com

Accounts Department

Tel: +353 1 293 3690 (option 2)

Email: accounts@ctie.eurofinseu.com

Orders (for consumables e.g. FIT vials):

Email: orders@ctie.eurofinseu.com

DPO:

Email: DPO@ctie.eurofinseu.com

Contact Us

Contact Eurofins Biomnis

Client Feedback

Customer Feedback - Please let us know how we are doing.

Please choose all relevant options below

Eurofins Complaints Policy & Contact Form

Please fill out this form in order to log your issue with our team. A member of the team will be in touch to help you as soon as possible.

Eurofins Biomnis / Eurofins Pathology / Eurofins Clinical Genetics / Eurofins Lablink is committed to providing a high quality laboratory service and it is our policy to continually monitor and improve the level of service afforded to our users. We encourage feedback and suggestions from our users both positive and negative. If a user encounters problems with the services provided or have suggestions for improvement, please contact your account manager or our client Services department clientservices@ctie.eurofins.eu.com A complaint may be submitted in writing, with sufficient detail and information to enable the complaint to be substantiated on receipt. Complaints will be acknowledged within 5 working days of receipt. Complaints are treated as confidential and will be investigated by the departments involved. Complaints form part of our Quality Management System and are thoroughly investigated for the root cause. Once the root cause has been identified, the appropriate corrective actions will be implemented. Follow up actions to resolve the complaint will be completed within 30 days (this is dependent on the complexity and extent of the complaint).

Accreditation & Policies

Quality Management and Accreditation


The policy of Eurofins Biomnis is to carry out all work to the highest achievable analytical standards through first-class professional laboratory services. We are committed to pushing the boundaries in excellence and efficiency through procedures based on quality assurance.

 

Our commitment to quality is highlighted by the fact that year on year we have continued to satisfy the stringent requirements of ISO 15189, thereby ensuring we retain and extend the scope of our accreditation.

 

In 1997, we were the first clinical laboratory to be accredited by ILAB (now INAB) and each year we have continued to retain our accreditation and strive to further expand the scope of accredited tests. Eurofins Biomnis is accredited to the ISO 15189:2022 Medical Testing Standard.


Click Here to see both the Eurofins Biomnis INAB Scope & INAB Certificate.

 

Moreover, our pathology transport service, Eurofins Lablink, is proud to have been awarded ISO 9001 certification. With a proven track record, unrivaled experience in the transport of biological specimens and Ireland’s largest fleet of dedicated specimen transport vehicles, Eurofins Lablink is Ireland‘s leading pathology transport service.

 

It is company policy to continually monitor and improve the level of service offered to our clients. Our policies and procedures are closely monitored by our Quality Management Department which plays an important role in ensuring each department performs to the required standard. This department is led by our Quality Director, Brid Muimneach, who oversees our laboratories' quality standards, document management and overall quality system.

 

Eurofins Biomnis, Eurofins Pathology and Eurofins Clinical Genetics actively participate in recognized External Quality Assessment programs. The results are monitored through both internal and external quality control measures. For a full list of participation in External Quality Assessment programs, click here for further information.

Privacy Notice & Open Disclosure

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Thank you for visiting our website. Please read below for full details.

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Open Disclosure

Communication to patients\doctors:

In keeping with the Patient Safety (Notifiable Incidents and Open Disclosure) Act 2023, it is the policy of Eurofins Biomnis that requesting clinicians and patients are communicated with in an open, honest, transparent and empathetic  manner following a patient safety or notifiable incident; that they are provided with a sincere and meaningful apology, especially when they are harmed as a result of such incidents; and that this communication process is initiated in a timely manner. Open disclosure is a feature of high-quality health care, and is an important contributor to patient safety.

Privacy Notice

This Privacy Notice is intended to assist you in making informed decisions when using the website and our services and/or to understand how your personal information may be processed by us as a result of providing the services or when you apply to work at Eurofins Biomnis / Eurofins Pathology / Eurofins Lablink, Eurofins Clinical Genetics, (“Eurofins”). Please take a moment to read and understand it. This privacy notice should be read in conjunction with our Cookies Notice.

Cookie Notice.
Eurofins Data Protection Officer

Email: DPO@CTIE.eurofinseu.com 

Please note: Where the laboratory is required by law or authorised by contractual arrangements to release confidential information, the original requestor will be notified of the information to be released, unless prohibited by law. This applies in particular to the notification of infectious diseases.  We are obliged by law to notify cases of notifiable diseases to Public Health. Such notification includes the diagnosis, patient name and date of birth, and patient address. https://www.hpsc.ie/notifiablediseases/notifyinginfectiousdiseases/  

DATA CONTROLLER & DATA PROCESSOR INFORMATION

Eurofins Biomnis Ireland Limited, Eurofins Pathology, Eurofins Lablink, Eurofins Clinical Genetics

("Eurofins");

Address: Three Rock Road, Sandyford Business Estate, Dublin 18, D18 A4C0, Ireland

NOTE:

Eurofins is both a Data Controller and a Data Processor, with different obligations.

As a Data Controller, we process data, for example for our employees and/or prospective
candidates that may apply to advertised positions with Eurofins and/or individuals that

contact us regarding our services.

As a Data Processor, we process data on behalf of our Clients (‘Data Controllers’),
including healthcare professionals (Doctors/GPs/Consultants/Hospitals) involving patient

data. Should a ‘Data Subject Access Request (DSAR)’ be made to Eurofins as a Data

Processor by a Patient and/or by someone representing a Patient, then the Client must be

notified of such request in compliance with data protection legislation and regulation, as the

Client is responsible to engage directly with the patient and address the Patient’ DSAR

request.

The Client decides as to whether such health data / information is to be disclosed to a Patient. Eurofins does not disclose processed health data / health information directly to a Patient.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW?

We collect the personal information through your completion of the ‘Web-Form’ Contact Us - and/or when you submit information to us by other means (e.g. electronic email, facsimile, post).

When you use the Web-Form, such personal information usually consists of:

  • data about your identity such as your last name, your first name.
  • data about the name of your company / organisation.
  • information on how to contact you such as your e-mail address and phone number.
  • data about your query. 

The purpose of the web-form is for queries you have. We will then reply and contact you by email or phone in response to provide more information regarding your specific enquiry. You should only give us the personal information requested in the web-form and if you do not agree to provide us with this information, you must not fill in the web form.

Information that is provided by you through other means will be assessed, processed and responded to.

WHY DO WE USE PERSONAL INFORMATION ABOUT YOU?

We will use the information we collect through the web-form for the following purposes:

  • To contact you.
  • Provide, administer and communicate with you
  • Process, evaluate and respond to your requests and enquiries
  • Administer and communicate with you about your query regarding our business services
  • Provide investor and client / customer services. 

Depending on your business relationship you have with us and/or your type of query we may process the following types of data:

  • To verify your identity
  • To deliver our services
  • To improve, develop and market new services.
  • To carry out requests made by you on the website web-form in relation to our services
  • To investigate or manage complaints.
  • To comply with any applicable law, or the requirements of a regulator
  • For recruitment purposes 

To undertake these as listed above we may process the following personal information:

If you are a visitor to the website and use the web-form:

  • Name and job title.
  • Contact information including the company you work for, email address and social media account where appropriate
  • Information such as your IP address, your preferences, and interests in our business.
  • Other information relevant to the provision of Services.

If you are a client in receipt of our Services or prospective individual / client:

  • Name and job title.
  • Contact information including the company you work for and email address, where provided. o
  • Payment information for use of our services.
  • Information that you provide to us as part of us providing the services to you, which depends on the nature of your instructions to Eurofins.
  • Information you provide to us for the purposes of attending meetings and events.
  • Other information relevant to provision of our Services.

If you are a potential recruit to join Eurofins:

  • Name and job title.
  • Contact information including email address.
  • Curriculum vitae, your education, employment history and similar matters and similar information that you may provide to us.
  • Other information relevant to potential recruitment with Eurofins

WHICH PROCESSING GROUND(S) DO WE RELY UPON FOR PROCESSING YOUR PERSONAL INFORMATION?

Where we process personal data you provide, our legal basis in compliance with GDPR, for processing will vary depending on the circumstances. Ordinarily, the relevant legal basis is that the processing is:

  • necessary for performing and/or to enter into a contract.
  • necessary to comply with a legal obligation.
  • for legitimate interests you have with our company.
  • with your consent (which you may withdraw at any time)
     
    In order to process your personal data, depending on the situation, we rely on:
  • the legitimate interests you have with our company by you using the web-form and/or website
  • the legitimate interests you have with Eurofins and to reply to your query and enquires.
  • recruiting of candidates to fill our present or future job vacancies within one of the companies of the Eurofins group.
  • prevention of fraud.
  • direct marketing.
  • the necessity for the establishment, exercise or defence of legal claims.
  • transfer of information within the group for administrative and/or referral purposes.
  • maintenance (including but not limited to system fixes) of our database.
  • legal obligations
  • contract performance, including the continuous improvement of the services provided under such contracts.
  • your consent.
     
    In order to process special category data, depending on the situation, we lawfully rely on:

Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, the provision of health (i.e. testing of samples provided to us by healthcare professionals on behalf of their patients) or for the management of our healthcare systems and services on the basis pursuant to contracts with a healthcare professionals (e.g. hospitals / GP Doctors).

In order to process personal data, we lawfully rely on at least one of the following GDPR regulatory requirements:

the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
processing is necessary for compliance with a legal obligation to which the data controller / data processor is subject;
processing is necessary for the purposes of legitimate interests 

WILL YOUR PERSONAL INFORMATION BE TRANSFERRED OUTSIDE THE EUROPEAN UNION?

Transfers are subject to appropriate safeguards in compliance with GDPR Article 46. Approved standard contractual clauses (together with equivalent terms required by other relevant/applicable laws) are to ensure we will comply with our legal and regulatory obligations in relation to personal information, including having a lawful basis for transferring personal information outside of EU and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

Your personal data might be transferred outside the EU/EEA only to countries for which:

  • the European Commission has issued an adequacy decision (which guarantees that an adequate level of protection of personal data is offered in that country).
  • Or you have given explicit consent.
  • appropriate safeguards have been provided, such as standard contractual data protection clauses. 

WHICH RIGHTS DO YOU HAVE OVER YOUR PERSONAL INFORMATION?

You have the following rights in relation to the personal data we hold for you:

  • the right to be informed about the data we hold for you and what we do with it.
  • the right for any inaccuracies in the data we hold for you, however they come to light, to be corrected. This is also known as ‘rectification.’
  • the right to have data deleted in certain circumstances. This is also known as ‘erasure.’
  • the right to restrict the processing of the data.
  • the right to transfer the data we hold for you to another party. This is also known as ‘portability.’
  • the right to object to the processing of your data.
  • the right to regulate any automated decision-making and profiling of personal data.

You also have the right to complain to the relevant national data protection authority in case these rights are not complied with. An overview of the national data protection authorities is available at the following link https://www.edpb.europa.eu/about-edpb/about-edpb/members_en 

HOW LONG WILL WE KEEP YOUR DATA FOR?

Your personal data will be stored for a limited period of time, determined with regards to the necessity, and to serve the purposes for which data has been collected and processed. Also, please note that some data retention periods are set by other statute laws (legislation) and/or regulations, depending on the type of data processed (e.g. such as information needed for income tax and audit purposes, or information on aspects of health and safety, and/or information to defend litigation issues etc.).

Any queries you may have, should be sent by email to:

Eurofins Data Protection Officer 
Email: DPO@CTIE.eurofinseu.com